Your Guide to Online Flower Delivery Terms in Shepperton

E-commerce Terms & Conditions for Flowers Shepperton

Introduction

These Terms & Conditions outline the agreement between you, the customer, and Flowers Shepperton ("we", "us", "our") when you place an order for flower delivery online. This document governs orders placed via our website and applies to all customers in Shepperton and the surrounding areas. Please read these Terms & Conditions carefully, as they set out important information about your rights and obligations when purchasing goods from us.

Placing an Order

To order flowers for delivery in Shepperton or surrounding areas, please browse our online store and select your desired arrangements. You can add items to your basket and proceed to checkout once you are ready. It is your responsibility to ensure all order details, including recipient information, delivery date, and address, are accurate before submitting your order. Any amendments requested after the order has been confirmed may not be guaranteed, particularly during peak periods or once the processing of your flower arrangement has commenced.

Once you place an order, you will receive an order confirmation via our website. This confirmation does not constitute acceptance of your order; acceptance will only occur when we dispatch your flowers for delivery. We reserve the right to refuse or cancel orders for reasons including, but not limited to, unavailability of products, incorrect or incomplete information, or any suspected breach of these Terms & Conditions.

Product Availability and Substitutions

We strive to ensure that all flower arrangements displayed on our website are accurately represented and available. However, as fresh flowers are subject to seasonal and local availability, substitutions may occasionally be necessary. If so, you can expect that we will replace out-of-stock items with flowers of equivalent value, quality, and style, maintaining the overall appearance and intent of your chosen arrangement. Should a significant substitution be required, we will attempt to contact you before dispatch where possible. Your acceptance of these Terms & Conditions indicates your agreement with our substitution policy.

Delivery Policy

Flowers Shepperton delivers within Shepperton and neighbouring areas. Delivery is available on select dates, which can be specified during the order process. While we strive to deliver your flowers at your requested time and date, we cannot guarantee exact delivery times. Deliveries may be handled by our own drivers or a reputable courier service. Where a recipient is not available at the delivery address, we may leave the flowers with a neighbour or in a designated safe place according to instructions or our discretion. We will notify the recipient or customer of any such arrangements where feasible.

If a delivery cannot be made due to incorrect or incomplete information or if the recipient refuses the delivery, you may still be charged for the order. For any requests for redelivery, additional charges may apply.

Order Amendments and Cancellations

You have the right to cancel your order provided you notify us at least 24 hours prior to the scheduled delivery date. Given the perishable nature of flowers, cancellations or changes requested within 24 hours of delivery may not be possible or may incur a charge covering costs already incurred. For peak periods such as Valentine’s Day, Mother’s Day, and Christmas, longer cancellation notice may apply. Please contact us promptly should you wish to amend or cancel your order, quoting your order number. All refund requests will be considered and dealt with according to the Consumer Contracts Regulations and our own internal policies for perishable goods.

Payments

Payment for orders placed with Flowers Shepperton can be made by the methods available at checkout. All prices include VAT, where applicable. Payment must be completed in full at the time of order placement. We use secure payment gateways to process transactions; we do not store your financial details. Should your payment be declined, no order will be fulfilled until an alternative payment method is provided and payment is confirmed.

Where a refund is issued, it will be made using the original payment method and may take several working days to appear on your statement, depending on your bank or card provider’s processing times.

Quality Assurance and Complaints

At Flowers Shepperton, we take great care to provide your recipient with the freshest and highest-quality flower arrangements. Should you, or your recipient, be dissatisfied with the flowers received, please notify us within 24 hours of delivery. Photographic evidence and the return of the product may be required to process your complaint. Genuine quality complaints will be dealt with swiftly and may result in a replacement, partial refund, or full refund, based on our assessment.

Due to the perishable nature of flowers, many factors including care, ambient conditions, and storage may affect their lifespan. We cannot accept liability for poor flower condition if you have failed to follow care instructions provided with the product, nor for issues raised more than 48 hours after delivery.

Liability

Nothing in these Terms & Conditions shall limit or exclude our liability for personal injury or death resulting from our negligence, or for fraud or fraudulent misrepresentation. Except as stated above, we will not be held liable for:

Losses not caused by a breach on our part;
Any business losses such as loss of profits, loss of business, loss of contracts, or loss of opportunity;
Losses arising from failure to follow care instructions or from circumstances beyond our reasonable control, including but not limited to delays due to extreme weather, transport disruptions, or strikes;
Minor differences in product colours or appearance due to variations in devices/screens or as a result of necessary substitutions.

Our liability for any claim relating to the supply of products is limited to the price of the goods or services supplied. We shall not be responsible for any indirect, consequential, or special loss or damage.

Pricing and Promotions

All prices shown on the Flowers Shepperton website are in pounds sterling (£) and include the applicable rate of VAT unless otherwise stated. Prices for delivery, if applicable, will be clearly indicated during the checkout process. We reserve the right to update prices, promotional offers, or delivery charges as necessary; the price you pay will be that stated at checkout at the point of your order confirmation.

From time to time, we may run promotional offers, discount codes, or competitions. The specific terms and conditions relating to these offers will be published with each promotion. Unless explicitly stated, offers cannot be combined and are only valid for orders placed within specified dates. We reserve the right to withdraw, alter, or refuse any promotion at our discretion without prior notice.

Customer Data and Privacy

We respect your privacy and handle all personal data provided to us in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our website and placing an order, you consent to the collection, storage, and use of your personal information as described in our privacy policy. We do not share your data with third parties except as required to fulfil your order or where mandated by law.

Intellectual Property

All content included on the Flowers Shepperton website, such as images, product descriptions, layout, and branding, is the property of Flowers Shepperton and is protected by copyright and other intellectual property laws. No part of our website content may be reproduced, copied, or otherwise exploited for commercial purposes without our prior written consent.

General

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or relevant authority, this will not affect the remaining provisions which will continue in full force. Any waiver of our rights must be in writing and signed by an authorised representative.

We reserve the right to update these Terms & Conditions from time to time, and the latest version will be made available on our website. Your continued use of our services following any such changes constitutes your acceptance of the updated Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from or relating to them or the use of our online flower delivery services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Please note that these Terms & Conditions apply to all flower delivery orders made with Flowers Shepperton by customers in Shepperton and surrounding areas. By placing an order with us, you are deemed to have accepted these Terms & Conditions in full.