Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Shepperton

At Flowers Shepperton, we pride ourselves on delivering the very best in quality and freshness with every order. As your trusted local florist serving the Shepperton community and neighbouring areas, we hand-select each bloom to ensure lasting beauty and a delightful experience for every recipient. Our Fresh Flowers Guarantee ensures that you receive flowers at their best—whether for your home, business, or special event.

Damaged-on-Arrival Policy

We take great care in packaging and delivering your order, yet on rare occasions, flowers may become damaged in transit. If your arrangement arrives with any visible damage or if the flowers are wilted upon arrival, please let us know within 24 hours of receipt. Take photographs of the damage to help us resolve the issue swiftly. Our friendly team will review your claim and provide a replacement or refund according to our policy. Customer satisfaction and flower freshness are always our top priorities.

Freshness Window and Quality Expectations

Our arrangements are designed to stay fresh and vibrant for at least 5 days after delivery, provided they are cared for in accordance with the care instructions supplied. If your flowers begin to wilt within this freshness window, and you have followed the provided guidance, please reach out to us promptly. We are committed to standing by our fresh flowers guarantee throughout Shepperton and addressing any concerns with courtesy and efficiency.

Refund and Replacement Options

Should you experience any issues with your order—such as damaged flowers, missing items, or a lapse in our promised freshness—we offer flexible solutions to resolve your concerns. Depending on the circumstances, we may offer a replacement arrangement or a full/partial refund. Our team will always discuss the available options with you to ensure a swift and satisfactory outcome. Your peace of mind, and your enjoyment of our flowers, are our highest priorities.

Complaints Process

Our reputation as a trusted Shepperton florist has been built on listening to our customers and responding to feedback. If you wish to make a complaint about your order or our service, please contact us using the details provided at checkout or on your order confirmation. Include your order number and as much detail as possible. A team member will review your complaint and respond within two working days, working closely with you to provide a fair resolution—whether that’s a replacement, refund, or the reassurance you need.

Trusted Local Service for Shepperton

Flowers Shepperton has proudly served households, offices, and local businesses throughout the area for many years. We care deeply about our community, and every order is handled with professionalism and care—from selection through to delivery and aftercare. If you have any questions about our Returns, Refunds, or Complaints policy, do not hesitate to reach out. Our dedicated local team is here to ensure your satisfaction with every bouquet and arrangement.